Hospital ratings on amicable media seem to simulate peculiarity of care

Mass. General investigate finds association between hospitals’ Facebook ratings and common magnitude of peculiarity care

Social media has turn an critical approach for institutions to promulgate – both promulgation messages and receiving feedback – with clients and with a ubiquitous public. Hospitals and other health caring organizations use amicable media for a accumulation of purposes, though there has been small review of either hospitals ratings that patients and other consumers contention around amicable media accurately simulate studious compensation or a peculiarity of caring delivered. A new investigate published online in a Journal of General Internal Medicine finds a association between how hospitals are rated on Facebook’s five-star complement and how good they achieved on a widely-used magnitude of peculiarity care.

“We found that a hospitals in that patients were reduction expected to have random readmissions within a 30 days after liberate had aloft Facebook ratings than were those with aloft readmission rates,” says lead author McKinley Glover, MD, MHS, a clinical associate in a Massachusetts General Hospital (MGH) Department of Radiology. “Since user-generated amicable media feedback appears to be contemplative of studious outcomes, hospitals and health caring leaders should not blink amicable media’s value in building peculiarity alleviation programs.”

A co-author of the